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Legal

Terms and disclosures.
In plain English.

This page has two parts. Website Terms of Use govern browsing vinereachsolutions.com. Service Terms & Disclosures summarize how a Vine Reach Solutions engagement works before you sign — payment plans, usage pass-through, subprocessors, cancellation. Last updated: July 5, 2026.

For data handling and security, see our Privacy Policy and Trust & Security page.

Website Terms of Use

1. Acceptance

By using this website you agree to these terms. If you do not agree, please do not use the site.

2. Informational only

Content on this site is provided for general information about Vine Reach Solutions and our services. Nothing on this site is a binding offer, guarantee of results, or professional advice.

3. Acceptable use

Do not attempt to disrupt the site, probe it for vulnerabilities without prior written permission, submit false information through forms, scrape it for unauthorized purposes, or use it to send unlawful, harassing, or infringing content.

4. Intellectual property

The site's text, design, logos, and code are owned by Vine Reach Solutions LLC or its licensors. You may not copy or reuse them without permission, except for fair use such as quoting or linking to a page.

5. Third-party links

We may link to third-party sites for convenience. We are not responsible for their content, security, or privacy practices.

6. Disclaimers

The site is provided "as is" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

7. Limitation of liability

To the maximum extent permitted by law, Vine Reach Solutions LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website.

8. Changes

We may update these terms from time to time. Continued use after an update constitutes acceptance of the revised terms.

9. Governing law & venue

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or your use of this website will be brought exclusively in the state or federal courts located in Solano County, California (Suisun City, California), and you consent to personal jurisdiction and venue there.

10. Contact

Vine Reach Solutions LLC is based in Suisun City, Solano County, California, USA. Questions about these terms: info@vinereachsolutions.com.

Service Terms & Disclosures

The section below summarizes how a Vine Reach Solutions engagement works before you sign. It is provided so prospective clients can review our standard commercial terms without a sales call. It is not a contract and does not replace the written services agreement, statement of work, and order form that govern any paid engagement. Where this page and a signed agreement conflict, the signed agreement controls.

1. Business use only

Vine Reach Solutions offers services to businesses and business owners for use in their trade or occupation. Our services are not offered to consumers for personal, family, or household purposes. By engaging us, you represent that you are acquiring the services for business purposes. This scope is intentional: many consumer financial-disclosure regimes (including the federal Truth in Lending Act / Regulation Z and California SB 478) turn on consumer use, and our engagements are structured as business-to-business.

2. Setup fees and payment plans

Most engagements include a one-time setup fee in addition to the ongoing monthly subscription. Setup fees are typically billed as follows, unless the signed order form states otherwise:
  • 50% due at signing. The remaining balance is spread across the first three (3) monthly invoices in equal installments.
  • Minimum commitment. Setup work is delivered over roughly the first three months, and the setup-fee installment plan runs the full three months even if the monthly subscription is cancelled sooner. See §5 (Cancellation).
  • Acceleration on default. If a scheduled payment is more than ten (10) days past due, any remaining setup-fee balance may become immediately due and payable, and work may be paused until the account is current.
  • Card on file. A valid business payment method must be kept on file for the duration of the engagement. Recurring charges are applied to that method on each billing date.
  • Deferred-payment fee. Invoices not paid by the due date may accrue a late fee as stated on the invoice or in the signed agreement, to the extent permitted by applicable law.

3. Third-party platform subscriptions

Our services are delivered on top of third-party platforms — most notably GoHighLevel (the CRM, workflow, and messaging platform that hosts your workspace). Where a third-party subscription is required to deliver the service, that subscription is included in your monthly fee unless the order form says otherwise, and it is held under Vine Reach Solutions' account so we can build, maintain, and support the workspace on your behalf. If the engagement ends, continued use of that workspace requires you to either transfer it into your own third-party account or subscribe to that platform directly. Your own data and content remain exportable — see §6 (Your data).

4. Usage-based costs and pass-through

Certain features carry per-use costs charged by upstream providers — for example SMS and MMS segments, voice minutes, phone-number rentals, email sends, AI/LLM tokens, and similar metered services. These usage costs are separate from the monthly subscription and are billed on a pass-through basis:
  • Usage is metered by the underlying platform and billed monthly in arrears.
  • A reasonable administrative markup may be applied on top of raw provider cost; the effective rate for your account is disclosed in the order form.
  • Certain workflow build-outs and revisions beyond the scope of your package may be billed at the rates disclosed in the order form.
  • Upstream carrier or platform fees, taxes, and regulatory surcharges (for example US carrier messaging fees) are passed through as billed.

5. Cancellation, term, and refunds

Monthly subscriptions are month-to-month after the initial three-month setup period. You may cancel the monthly subscription at the end of any billing cycle by giving written notice (email to info@vinereachsolutions.com is sufficient) at least ten (10) days before your next renewal date. Cancellation stops future monthly charges; it does not retroactively refund fees already paid, and it does not waive any remaining setup-fee installments (see §2). Setup fees and completed work are non-refundable.

6. Your data and content

You own the business data and content you provide to us or generate through the platform — contact records, message history, media assets, and copy you author. Automations, templates, and configurations that we build are delivered inside the third-party platform workspace and remain usable there for as long as that workspace is active under your account or ours. On request during an active engagement, or within thirty (30) days after cancellation, we will provide a reasonable export of your business records in a standard format. See our Privacy Policy for how we handle personal information.

7. Subprocessors

We rely on the following categories of subprocessors to deliver the services. This list will be updated before we add a new subprocessor that handles client data.
  • GoHighLevel — CRM, pipeline, workflow automation, SMS/email messaging, calendar, and calling infrastructure for client workspaces.
  • Upstream telecom & email providers — the carriers and email infrastructure providers that GoHighLevel and similar platforms use to deliver messages.
  • Managed cloud backend & database provider — hosting, authentication, and database for this marketing website and internal lead intake.
  • Payment processor — for invoicing and recurring subscription billing.

8. Results, examples, and testimonials

Any figures, ranges, timelines, case examples, or industry statistics shown on this website are illustrative and reflect either published third-party research (cited in-line) or non-guaranteed benchmarks. They are not a promise of results for your business. Actual outcomes depend on your market, offer, staffing, response discipline, and how consistently the systems we build are used.

9. Governing law and venue (services)

Disputes arising out of a Vine Reach Solutions engagement are governed by the law of the State of California, without regard to its conflict-of-laws rules, and are subject to the exclusive jurisdiction of the state and federal courts located in Solano County, California, unless the signed services agreement provides otherwise.

10. Changes and contact

We may update this page as our standard commercial terms evolve. Changes apply to new engagements from the date posted; existing engagements are governed by their signed agreement. Questions: info@vinereachsolutions.com.

This page is a plain-language summary for prospective clients. It is not legal advice and does not create an attorney-client relationship. The binding terms of any engagement are the signed services agreement, statement of work, and order form.