Best fit
- Local service businesses where Google is the first impression
- Anyone whose star rating undersells their actual quality
- Owners losing calls to a competitor with more (and newer) reviews
Reputation & Review Management
Your rating should match
the work you do.
A review workflow that asks at the right moment, points happy customers to public sites, and quietly flags unhappy ones so you can fix things before they post.
Free 20-min consult — no pitchMonth-to-month after setupYou own your data and content
- 1
The situation
Reviews are usually written by two kinds of people: someone who's angry, and someone who really loved it. The middle — the seventy percent who thought it was fine — mostly stays quiet. Which means your public rating often reflects a loud minority, not the work.
- 2
Why it matters
Under four stars, a lot of people won't even call. Reviews are the sales asset most service businesses spend the least time on and lose the most jobs to.
- 3
How we set it up
We build the ask into the job — timed to the moment you're most useful and least annoying — and give the customer a one-tap path to the platform that matters most. If they're unhappy, they get a private route to tell you about it, not a public one. We draft responses in your voice for the reviews that come in, and monitor the sites you actually care about.
After it's running
Here's what typically changes
01
A steady drip of new five-star reviews on the sites that count
02
Unhappy feedback handled in a DM, not a comment
03
Better ranking in local search over time
04
More calls that start with 'I saw your reviews'
What's included
- Automated review requests over text and email
- Routing: happy goes public, unhappy stays private
- Monitoring across Google, Facebook, and your industry's sites
- Response drafts written in your voice
- Monthly report on rating trend and volume
Sounds like your business?
A 20-minute consult is the fastest way to know if this is worth doing for you.
Curious if this would fit your business?
A 30-minute conversation is the fastest way to find out. No pitch. Just a look at where you are and what's actually worth fixing.
Schedule a consultationFAQ
Questions owners ask us
Is it OK to ask for reviews?
Yes — within Google's guidelines, which we follow. What's not okay is filtering only the good ones through, and we don't.
What about an unfair review?
We help you respond professionally, and when the review clearly violates policy, we walk you through requesting removal.
How fast will reviews grow?
Most clients see a steady weekly increase inside the first month.
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The four phases of an engagement
A short walkthrough of how a typical engagement runs — from the first conversation through the setup going live and the monthly review that comes after.
See the processIntroductory call
Book a consultation
Twenty minutes on a call. You describe what isn't working; we give you a straightforward read on the first thing worth changing and whether we're the right people to help.
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